Note
Axlebolt does not send any automatic emails. The only way one can contact us is via technical support.
You can find the technical support on help.axlebolt.com
Here you can also find a lot of useful information, chat for reports and direct messaging with our technical support team.
How to detect scammers
They usually introduce themselves as:
studio employees
developers
«Staff»
admins
moderators
bots
What information they asking for
logins and passwords
your inventory
credit card details
money transfer
passport details
your private data
Our workers would not inquire about any of the aforementioned. If someone demands to send such information, it’s a scam scheme!
How scammers get your private data
Usually they start a conversation with offering a help. For example, to ban a cheater or to accept a bug report.
Then inform you that they have banned a cheater.
After, scammers go on the attack and start threatening you. Quite often they provide fake documents and IDs or “a ban timer”.
Also they might inform you that your account is “temporarily frozen” for the review of “suspicious actions”.
Some players will pass their logins and passwords in hopes to protect their accounts and to prove that they are innocent. Which is, of course, a big mistake. Do not share this information with anyone!
Remember, we could help you only via technical support.
How to identify a scammer on social media
Axlebolt workers never write to you first.
You can only contact us via https://help.axlebolt.com/.
Axlebolt workers do not use messengers and private accounts on social media to contact players.
If you receive messages on Telegram, WhatsApp, Viber, Instagram, Facebook, TikTok, Discord, YouTube from “developers”, please, note they are from scammers.
How to spot a scam in game
Mostly scammers find their future victims right in the game. They send a message, impersonating a developer, Axlebolt worker, “staff”, technical support, moderator or a bot.
Their aim is to lead you away to another channel (messenger or social media), manipulate you with an account ban or its review and get access to your account.
If you receive messages like this, please, record a video and address to technical support help.axlebolt.com.
How to distinguish a fake email sent by a scammer from the original one
All our email addresses have a domain “@axlebolt.com”, like [email protected] and [email protected].
At this moment we do not use any other domains apart from this.
If you received an email from an address similar to the official, follow the steps to distinguish whether it’s fake:
the email has attachments and suspicious documents;
if the email textbody has a lot of grammar, lexical and logical errors, it has a high probability to be fake;
email can’t pass the SPF (Sender Policy Framework) or DMARC (Domain-basedMessageAuthentication, ReportingandConformance) review. For more details read further.
How to tell if email is spoofed
If you have the slightest doubts about the authenticity of the received email, you can check the sender signature.
To do this, you need to take a look at the detailed information of the received email and find there Signed-by. In the Gmail application it’s located in email security settings.
Our official email addresse have the following signatures «axlebolt-com.20150623.gappssmtp.com» or analogues of «axlebolt-com.______.gappssmtp.com». If you received an email without it or with another one, please note it’s fake.
We’re concerned about your accounts safety and apply all efforts to make Standoff 2 safer.
We’re concerned about your accounts safety and apply all efforts to make Standoff 2 safer.
We inform you about scam schemes and manipulations to prevent you from becoming their victim. The better you’re informed and aware, the less chances scammers have.
Be careful and have a good game!